Refund and Returns Policy

Refund and Returns Policy

Effective Date: 27/09/2023

1. Return Policy

At Al-Rehman Center, we strive to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a flexible return policy to make the process as smooth as possible.

1.1 Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item is in the same condition as when you received it.
  • The item is in its original packaging.
  • You request the return within [insert number] days from the date of purchase.

1.2 Non-Returnable Items

Some items are non-returnable for hygiene or safety reasons. These include, but are not limited to, Can see on the Products.

1.3 Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at Info@alrehmancen.com to request a return.

  2. Provide the order number and a brief description of the reason for the return.

  3. Our team will guide you through the return process and provide instructions on where to send the item.

1.4 Refund

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. The following options are available:

  • If your return is approved, we will process a refund to the original payment method.

  • Refunds may take 15 to appear in your account, depending on your payment provider.

2. Refund Policy

2.1 Cancellation of Orders

You can cancel an order and request a refund if the order has not been shipped. Please contact our Customer Support team as soon as possible to initiate the cancellation process.

2.2 Refund for Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within +923482825373 days of receiving the item. We will provide a refund or replacement, depending on product availability and your preference.

2.3 Refund for Unauthorized Purchases

In the case of an unauthorized purchase, please notify us immediately. We will investigate the situation and, if the purchase is deemed unauthorized, issue a refund.

3. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at Info@alrehmancen.com.